Returns & Exchanges

At BanzaiHobby, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened merchandise. If your order arrives damaged or incorrect, our dedicated support team is ready to assist you with a prompt replacement or refund.

1

Initiate Your Request

Contact our customer support team via the contact form or email within 30 days of delivery, providing your order number and the reason for the return.

2

Prepare the Package

Ensure the items are in their original, unopened packaging and securely pack them into a shipping box to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship the package through your preferred carrier to our designated returns warehouse, keeping a copy of your tracking number.

4

Receive Refund or Exchange

Once our quality control team inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing