Frequently Asked Questions

Everything you need to know about shopping with BanzaiHobby

What shipping methods do you offer for international orders?

We provide several reliable shipping options including EMS, Airmail, and Surface Mail to ensure your hobby supplies reach you anywhere in the world.

How long does it take to process my order?

In-stock items are typically processed and dispatched within 2-4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for defective items?

If you receive a defective or damaged product, please contact our support team within 7 days of delivery with photos of the item for a replacement or refund.

Are the products sold on BanzaiHobby authentic?

Yes, we guarantee that all items sold on our store are 100% authentic, original products sourced directly from licensed manufacturers and distributors.

Can I cancel or modify an existing order?

Orders can be modified or cancelled as long as they have not yet entered the shipping process. Please contact us immediately if you need to make changes.

Which payment methods do you accept?

We currently accept all major credit cards, PayPal, and secure bank transfers to provide a safe and convenient checkout experience.